Reference

What You Need to Know Before You Play

These terms set out how jepanqq operates, what we expect from you, and what you can expect from us — covering account eligibility, wallet use, and how disputes are handled.

Eligibility by local lawDANA, OVO, GoPay account rulesAccount security standardsFair-use and conduct policyContact path for legal queries

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LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If a term is unclear or you believe your account has been affected by a policy action, contact us directly. We handle legal and account-policy queries separately from general support so your concern reaches the right team. Response times vary, but policy-related messages are reviewed in the order received.

Live Chat Open chat from any page on jepanqq. For policy questions, select the account or legal category so your message routes to the right team.

Email Support Send detailed legal or policy queries to our support email. Include your registered account ID and the wallet name — DANA, OVO or GoPay — linked to your account.

Account Dispute Form For formal disputes about account suspensions or wallet holds, use the dispute form inside your account dashboard. We acknowledge submissions and respond in writing.

How Our Platform Terms Apply to You

jepanqq Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms apply the moment you create an account and continue through every session, deposit and withdrawal you make. Eligibility is your responsibility to confirm — access to jepanqq depends on the laws of your local region, and we do not extend service where local law

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does not permit it. When you deposit via DANA, OVO or GoPay, you confirm that the wallet belongs to you and that the funds are yours to use. We do not accept third-party wallet transfers. Withdrawals are sent back to the verified wallet used for your
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deposit — this keeps the transaction chain clean and protects your account. Your account is personal. Sharing login credentials, using automation tools or attempting to manipulate game outcomes are all grounds for account suspension. If we detect unusual activity linked to your OVO or GoPay wallet,
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we may place a temporary hold while we verify the transaction. That hold is lifted once verification is complete. Any changes to these terms will be posted on this page with a revised date. Continuing to use the platform after a change means you accept the
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updated version. For questions about how a specific term affects your account, reach us through the support channel listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We collect only the account data we need to run your session, process your wallet transactions and verify your identity. Your data is not sold to third parties. We retain transaction records for the period required by our operating obligations, after which they are deleted from active systems. You can request a summary of the data we hold on your account by contacting support.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your wallet selection — DANA, OVO or GoPay. You can clear these in your browser settings at any time.

Account Security

Login uses OTP verification tied to your registered mobile number. We do not store your wallet PIN. If you suspect unauthorised access, lock your account immediately from the security settings page.

Data Retention

Transaction and session data is retained for the period our operational obligations require. After that window, records are removed from active systems and are no longer accessible.

Request Your Data

You can ask us to summarise the personal data linked to your account. Submit your request via the support email or account dispute form, and include your registered account ID.

Common Questions About Our Terms and Policies

These are the questions we hear most often about account eligibility, data rights, wallet rules and how to raise a formal concern. If your question is not covered here, reach us through live chat or the support email.

Eligibility depends on your local law and the region you access from. We only extend service where local law permits it. Confirm your eligibility before registering.

No. Your deposit wallet — whether DANA, OVO or GoPay — must be registered in your own name. Third-party wallet transfers are not accepted and may result in a transaction hold.

You will receive a notification with the reason. If you believe the suspension was made in error, submit a formal dispute through the account dashboard form and we will review it in writing.

Contact us via the support email or account dispute form. Include your registered account ID and specify that you are making a data access request. We respond in the order requests are received.

We use session and preference cookies to keep your login active and remember your wallet choice. Clear them any time in your browser settings. Disabling session cookies may affect login continuity.

Lock your account immediately from the security settings page, then contact support via live chat. Report the transaction to your wallet provider — DANA, OVO or GoPay — at the same time.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoSpaceman Mobile Play InfoTerms & Conditions

What You Need to Know Before You Play

Reach Us for Policy or Account Questions

Data Handling, Cookies and Account Security

Cookie Policy

Account Security

Data Retention

Request Your Data

Common Questions About Our Terms and Policies

01 Who is eligible to open an account on jepanqq?

02 Can I use someone else's DANA or OVO wallet for deposits?

03 What happens if my account is suspended?

04 How do I request a copy of my personal data?

05 How does jepanqq handle cookies, and can I opt out?

06 What should I do if I notice an unauthorised transaction on my wallet?

Legal

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