Reference

How jepanqq Handles Your Personal Information

This Privacy Policy covers what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use our platform — and exactly what we do with it.

Account data kept secureDANA, OVO, GoPay wallet details protectedYour access and deletion rightsCookie use disclosed clearlyContact us to request changes

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REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to access, correct or delete the data we hold on your account, reach our support team directly. We handle privacy requests separately from general account queries so your request gets to the right person. Players in Yogyakarta and across Indonesia can use any of the channels below to send a data request, and we will acknowledge it and respond in line with applicable local law.

Team online

Live Chat

Open the chat widget on any page of jepanqq to send your privacy request directly. Our team picks up messages and routes data requests to the right handler.

Email Support

Send your data access or deletion request by email. Include your registered mobile number so we can locate your account record quickly and respond accurately.

Account Help Desk

Log in to your account and use the Help section to raise a privacy query. This path lets us verify your identity against your account before processing any data change.

What Information We Hold and Why

jepanqq Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the details you provide — name, email address, mobile number and account credentials. When you deposit using DANA, OVO or GoPay, we record the transaction reference and wallet identifier linked to that top-up; we do not store your full

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e-wallet PIN or password at any point. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to detect unusual login attempts. If you contact our support team, we keep a record of that
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conversation to resolve your issue and improve our service. We use this data to verify your identity, process deposits and withdrawals, respond to account queries, and where local law permits, to send you relevant account updates. We do not sell your personal data to third parties.
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Data shared with payment processors like DANA, OVO and GoPay is limited strictly to what those processors need to complete your transaction. You can request a copy of the data we hold, ask us to correct it, or ask us to delete it — see the
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contact section below for how to reach us. Retention periods follow applicable law in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Our Approach to Account Security and Data Care

We apply encryption to data in transit and at rest, including the wallet references tied to your DANA, OVO and GoPay transactions. Account login uses a one-time password sent to your registered mobile number, so access to your account requires physical possession of your phone. Cookie settings can be adjusted through your browser; we use cookies for session continuity and basic analytics only, not for cross-site advertising profiles. We keep your data only as long as your account is active or as required by applicable law in supported regions.

Data Encryption

All account data, including wallet references from DANA, OVO and GoPay transactions, is encrypted in transit and stored in protected environments that limit internal access.

Mobile OTP Login

Every login is verified by a one-time password to your registered mobile number. This means no one can access your account without your phone, even if they know your password.

Cookie Transparency

We use session cookies to keep you logged in across pages and basic analytics cookies to understand how the platform is used. We do not run advertising-profile cookies on jepanqq.

Retention and Deletion

We delete or anonymise your personal data when your account is closed and retention is no longer required by law. Submit a deletion request via live chat or email and we will confirm the outcome.

Common Questions About Your Data Rights

These are the questions we hear most from account holders about how their information is used, stored and accessed. If yours is not here, reach us via live chat or email and we will give you a direct answer.

We collect your name, email, mobile number and login credentials. Once you deposit via DANA, OVO or GoPay, we also log the transaction reference tied to that wallet — not your PIN or full wallet credentials.

We do not sell your data. Payment processors like DANA, OVO and GoPay receive only the transaction details needed to complete your deposit or withdrawal. No advertising networks receive your personal information.

Send a data access request via live chat or email, including your registered mobile number. We verify your identity against your account record before sending any data copy, in line with applicable law.

Yes. Submit a deletion request through live chat, email or the in-account Help section. We process it in line with applicable local law and confirm once your data has been removed or anonymised.

We use cookies for session continuity so you stay logged in as you move between pages, and basic analytics to see how the platform performs. You can block or clear cookies through your browser settings at any time.

We keep your data while your account is active and for as long as local law in eligible regions requires after closure. Once that period ends, we delete or anonymise it and confirm this on request.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How jepanqq Handles Your Personal Information

How to Contact Us About Your Privacy

Live Chat

Email Support

Account Help Desk

Our Approach to Account Security and Data Care

Common Questions About Your Data Rights

01 What personal data does jepanqq collect when I open an account?

02 Does jepanqq share my data with third parties?

03 How can I request a copy of the data jepanqq holds about me?

04 Can I ask jepanqq to delete my account data?

05 How does jepanqq use cookies and can I turn them off?

06 How long does jepanqq keep my personal information?

Privacy Policy

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